FAQ
❓ Frequently Asked Questions
Welcome to the Luther Jewelry FAQ section. Here you'll find answers to some of the most common questions our customers ask. If you still need assistance, feel free to contact us directly.
🛍️ What types of jewelry do you offer?
We offer a wide selection of high-quality jewelry including rings, necklaces, earrings, bracelets, and more. Our pieces are designed to reflect elegance, beauty, and timeless style.
📦 How long does shipping take?
- USA: Delivery typically takes 5–7 business days after dispatch.
- Europe: Delivery typically takes 10–15 business days after dispatch.
- Other countries: Shipping time varies by destination.
🔍 How can I track my order?
After your order ships, you'll receive an email with a tracking number. You can use that number on our Track Order page to monitor delivery status.
🔄 What is your return policy?
We accept returns within 30 days of delivery for items in original, unused condition. Please email lutherjewelry@outlook.com to initiate a return or exchange.
💎 How should I care for my jewelry?
To keep your jewelry in perfect condition, avoid exposure to water, perfume, and chemicals. Store pieces in a cool, dry place and clean gently with a soft cloth.
🔐 Is my payment information secure?
Yes. All transactions are processed using secure encryption technology. We do not store or share your credit card information with third parties.
📨 Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping costs and times vary based on your location.
📞 How can I contact customer support?
- Company: LUTHER & CO, LLC
- Email: lutherjewelry@outlook.com
- Phone: +1 914-577-5129
- Address: 573 Oakleaf Plantation Pkwy, Unit 628, ORANGE PARK, FL 30265
If your question isn’t listed here, we’re happy to help — just reach out!