Help Center
🛠️ Help Center
Welcome to the Luther Jewelry Help Center. We're here to assist you with any questions or concerns about your orders, products, or shopping experience. Explore the sections below for quick answers or reach out to us directly.
📦 Order Status & Tracking
Once your order is shipped, you will receive an email with a tracking number. Please allow up to 48 hours for the tracking information to update. If you haven't received tracking info, contact us at lutherjewelry@outlook.com.
🔄 Returns & Exchanges
We want you to love your jewelry. If you're not satisfied, you may return your item within 30 days of delivery in its original, unused condition. To start a return or exchange, email our team with your order number and reason for return.
💎 Product Care
Keep your jewelry shining by storing it in a dry place and avoiding contact with water, perfumes, and harsh chemicals. Use a soft cloth to gently clean your pieces when needed.
💳 Payment & Billing
We accept all major credit cards, PayPal, and secure checkout methods. Your payment information is encrypted and never shared. If you encounter billing issues, please contact us directly.
🚚 Shipping Information
We offer free shipping to the USA and Europe. Estimated delivery times are 7 business days for the USA and up to 15 business days for Europe. International orders may take longer based on destination.
🛡️ Privacy & Security
Your privacy is important to us. We never sell your personal data and only use your information to fulfill your orders and improve your shopping experience. Read our full Privacy Policy for more details.
📞 Contact Us
Still need help? We're happy to assist you!
- Company: LUTHER & CO, LLC
- Email: lutherjewelry@outlook.com
- Phone: +1 914-577-5129
- Address: 573 Oakleaf Plantation Pkwy, Unit 628, ORANGE PARK, FL 30265